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DOUBLETREE AWARD WINNING HOTEL
Its official…two Outstanding Hotels were awarded the prestigious CARE Cup for their efforts throughout the Second Quarter of 2010
The winning hotel in the category of 225 rooms or more is:
DoubleTree Suites by Hilton Phoenix Gateway Center, AZ
Congratulations to Todd Wilson, Kristina Humphrey and all the Team Members at the DoubleTree Suites by Hilton Phoenix Gateway Center! Their outstanding CARE Packet combined with great scores on the Brand Promise Scorecard resulted in a well deserved 2nd Quarter 2010 CARE Cup win. This hotel team has earned the right to showcase yet another award to their impressive collection! They consistently exceed Guest expectations, recognize their Team members for their efforts and are actively engaged in their community. This team delivers strong brand ranking results, and is elevating SALT metrics. The entire Doubletree Guest Suites Gateway Center team should be proud of the outstanding work they’ve done. Kudos to the entire team!
The Care Cup is given to the #1 Doubletree (225+ rooms) for high guest service scores, remaining active in the community and recognizing team members for their efforts. We won this quarterly award also in 2005 and eventually were selected as the annual winner of this award in 2005.
Seven-time Winner of Hilton's Award for
Service Excellence- 2001-2005, 2007-2009
The 242-room Doubletree Suites-Gateway Center Hotel in
Phoenix was honored with two top awards for its superior
service, guest relations and community outreach.
The local Doubletree Suites Hotel was saluted for its
outstanding efforts from among the brand's 160 hotels
across North America.
We are absolutely thrilled about the honor of being
selected for the best of the best," said Todd D. Wilson,
general manager of the Phoenix property. "This is a
tremendous testament to the entire staff whose
extraordinary commitment to each guests' experience as
well as the local community is reflected in these top
awards."
The awards -- presented during the national Doubletree
general managers conference held in March in Roanoke, VA
-- mark the Sixth Pride honor for this hotel. This distinction is given to the top ten
Doubletree Hotels nationwide based on brand consistency
(physical condition, cleanliness and brand standards),
as well as overall guest satisfaction and loyalty.
According to Dave Horton, senior vice president, brand
management for Doubletree, which is part of the Hilton
Hotels holdings, the DoubleTree Suites by Hilton Phoenix-Gateway Center is being honored for its
"outstanding achievement in activities contributing to
guest relations, team members and community involvement.
"
In particular, the hotel was recognized for its
partnership with Balsz Elementary School, which includes
staff mentoring and reading programs, a generous
donation of school supplies and the planting of numerous
new trees on the educational campus at 4309 E. Belleview
in Phoenix.
"We are extremely proud of this school partnership,
which is very rewarding and beneficial to our staff
members and the students alike," said Wilson.
Owned and operated by Stanford Hotels Corp., the Phoenix
property is among the most successful hotels in the
Stanford Hotels portfolio based on occupancy and revenue
benchmarks.
"Over the years Stanford Hotels has owned the Phoenix
Doubletree - Gateway Center, we have been proud of its
performance and grown increasingly impressed with the
guest relations and community outreach efforts," said
Clyde Guinn, senior vice president of operations for
Stanford Hotels. "As such, Stanford has committed
significant economic resources to provide more
accommodations for our customers, greater opportunities
for our employees and additional jobs in the community."
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